Updated March 27, 2020; 2:00 p.m.
Tumwater City Hall and all City facilities will be closed to the public until further notice.
We are committed to maintaining essential services for our community during this declared public health emergency – police, fire, public works, and utility services. We are moving quickly to promote and enable social distancing while continuing to support our staff, serve our community, and operate effectively. According to the CDC and the Department of Health, this is critical to slow down the outbreak, to reduce the chance of infection among high-risk populations, and to reduce the burden on health care systems and workers, which includes our own emergency medical employees.
Changes to City Services
Learn more about how City Departments and Staff are providing specific services.
Although our facilities are closed, our staff are available to assist you by email or phone at (360) 754-5855.
Council Meetings will continue as scheduled with modified agendas.
City meeting rooms at all facilities are closed. Current reservations are cancelled through April 24.
City parks and park restrooms are closed until further notice.
Tumwater Valley Golf Course is closed until further notice. This includes closure of the driving range and practice facilities.
Indoor and outdoor facilities and field rentals are cancelled. All activities and rentals booked through April 24 will be cancelled and full refunds issued. Contact the Parks & Recreation Office at email@example.com or call (360) 754-4160.
The Brewmaster’s House and the Crosby House are closed until further notice.
The Community Development customer service counter at City Hall is closed for walk-in transactions. We are making various adjustments to continue to conduct City business.
Staff are available to assist by phone at (360) 754-4180 or email firstname.lastname@example.org, 8:00 a.m. - 5:00 p.m., Monday through Friday.
Permitting, Building & Development Review Updates
- Plan submittals and approvals will be electronic, to the extent possible.
- Paper plan submittals can be dropped off at the Tumwater Police Department vestibule.
- The majority of customers will be billed for payment and emailed the permit documents or C of O after payment is made. Some larger customers get billed on a monthly schedule and that will not change.
- Customers that want to pay by check can use the drop box at City Hall.
- Inspection requests will be directed to use the online option. Phone inspection requests will only be taken in urgent situations.
- Development Review Committee (DRC) will not be held for two weeks. If this prolongs further we will reassess and explore telephone DRC options.
- Remaining project notice deadlines for permit processing are still to be determined.
Schedule an inspection online using the online inspection service.
Upload building permit application, reports, plans, and specifications online: https://cloud.ci.tumwater.wa.us/nextcloud/s/9Wtb6sMbAyoex9Q
The City is suspending late payment penalties and water shut off for non-payment.
Water shut-off for non-payment and late payment penalties are suspended during this public health emergency.
The Finance Department customer service counter at City Hall is closed for walk-in transactions.
Tumwater utility customers may check account balances, pay bills, set or remove autopay service, update expired credit card information, view transaction history, and examine usage information all online.
Staff are available to assist by email at email@example.com or by phone at (360) 754-4133, 8:00 a.m. - 5:00 p.m., Monday through Friday.
Ways To Pay your Utility Bill
Current customers can follow three steps to pay utility bills online. To begin, select Make a Payment to access the online utility payment service.
- Create an eUser Account
- Access Your Tumwater Utility Account (First time users should have the account number ready)
- Make a Payment
Pay by Phone
Call toll free (877) 373‑5834
- Have your 11 digit account number ready.
- All major credit cards are accepted.
- Confirm your last payment was received! The system will give you the date and amount.
- Access the current total due on your account prior to making a payment.
Pay by Mail
Send payments to:
City of Tumwater Utility Billing
PO Box 94279
Seattle, WA 98124-6579
Pay In-Person via Drop Box
The City Hall Drop box is located on the exterior of the building (left of the front doors). For security, never place cash in the drop box.
We are here to help.
Discounted utility rates are available to low income seniors (62 and over) and low-income residents through the Life-Line Program. Learn about the Life-Line Program.
Help a Neighbor in Need.
The Tumwater Utility Assistance Program is a relief fund available to help qualified utility customers with past due water and sewer bills. The program is supported with voluntary donations from customers, businesses, and community members. It is administered by the Community Action Council, on behalf of the City of Tumwater. Donate online today or make a donation by adding a little extra to your next bill payment. Learn more about the Utility Assistance Fund.
Contact Utility Billing Staff if you have a donation question at firstname.lastname@example.org or call (360) 754-4133.
Online B & O Tax Filing
Online filing requires your license # and an activity # provided by the B&O/Licensing Department. Refund requests and prior period adjustments are not available online at this time.
If you would like to file your return online and do not have any of the required information or have any questions, contact us at email@example.com or (360) 754-4136.
Emergency services are available as usual. If you have an emergency, call 9-1-1.
Fire Department Business Office Hours
The Tumwater Fire Department will remain open from 8:00 a.m. to 5:00 p.m., Monday through Friday. When possible, we encourage the public to call (360) 754-4170, instead of visit in person.
Blood pressure checks at fire stations are suspended during this public health emergency.
COVID-19 Calls for Service
- If you have minor to moderate symptoms consistent with COVID-19 (cough, fever, difficulty breathing,), please contact your health care provider by telephone.
- If your condition worsens and becomes more severe, call 9-1-1 and relay important information regarding your symptoms to the dispatcher. While you will likely be asked these questions on the call, be sure to mention if you have any of these symptoms and if you have been in contact with a confirmed COVID-19 patient.
- If you are calling 9-1-1 for a reason other than COVID-19, such as a fall or vehicle collision, it is still critical to tell dispatchers if you have symptoms. If you flag down emergency responders on the street – be sure to shout out before they meet you that you may have symptoms.
Dispatchers will ask all callers a series of screening questions in order to determine if they are potentially infected with COVID-19, allowing personnel to prepare in advance.
Relaying this information is pertinent so responding personnel arrive to the scene with the appropriate Personal Protective Equipment. We appreciate your cooperation in providing this information.
The Tumwater Valley Golf Course is currently closed to the public. This includes use of the driving range and practice facilities.
In addition, all events scheduled at the golf course are cancelled until further notice. Updates will be posted as soon as they become available.
Closure in effect Saturday, March 14 until at least Friday, April 24, 2020.
All Timberland Library facilities, including book returns will be closed.
All programs, events, and activities are cancelled through April 24, 2020.
All City parks are closed until further notice. Park restrooms are also closed.
Indoor and outdoor facilities and field rentals are cancelled. All activities and rentals booked through April 24, will be cancelled and funds will be returned to your customer account. To request an immediate refund, please contact the Parks and Recreation Department.
Contact the Parks & Recreation Office at firstname.lastname@example.org or call (360) 754-4160, 8:00 a.m. - 5:00 p.m., Monday through Friday.
Emergency services are available as usual. If you have an emergency, call 9-1-1.
Our officers will remain active in the public and will respond in person to calls where a suspect is present or there is a current danger to people or property.
Police will respond by telephone to all calls that do not involve a suspect on-scene or a current danger to people or property.
For all other concerns, please call the non-emergency dispatch number (360) 704-2740.
Police Station Business Office Hours
The Tumwater Police Station will remain open from 8:00 a.m. to 5:00 p.m., Monday through Friday. When possible, we encourage the public to telephone rather than to visit in person, call (360) 754-4200.
Online services are also available for reporting certain types of crimes, reporting accidents, and for requesting records, including Accident Reports:
- Online crime reporting: Police to Citizen Online Reporting
- On-line reporting of collisions and requesting collision reports: WSP Collision Reports
- Records requests for the Tumwater Police Department: Tumwater Public Records
Fingerprinting services at the Tumwater Police Department are temporarily suspended. New CPL applications require fingerprints as part of the mandatory background check.
New Concealed Pistol Licenses (CPLs)
Tumwater Police will delay processing all new CPL applications. If you choose to submit a new application during this period, we will hold your application and contact you when fingerprinting is available. Renewals of existing CPLs do not require fingerprints. CPL renewals will continue to be processed.
Check the City website or the TPD Facebook page for updates on our services.
24/7 Public Works Hotline: (360) 754-4150
Essential operations and services will continue. If you notice a pothole, burned-out streetlights, road issues, water quality problems, water pressure problems, broken hydrants, or leaking water mains, please continue to let us know.Report a Public Works Problem by calling the Operations & Maintenance phone hotline at (360) 754-4150, or submit an online form to Report a Problem. Staff will work to resolve the problem promptly.
- Apply for jobs
- Apply for a business license
- Building permits
- Building inspections
- Pay B & O taxes
- Pay utility bills
- Public records requests or police records
- Register for recreation classes & activities
- Report a crime
- Report a street light, road, or utility problem
Find more online services on the I Want To page.
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For more information about Tumwater's Response to COVID-19 contact the Communications Office at (360) 754-4123.