Tumwater City Hall and all City facilities will be closed to the public until further notice. Visit our COVID-19 webpage for more information.

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Police, fire, and emergency medical response services are available as usual. Emergency? Call 9-1-1.

Utility Assistance

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Helping Neighbors in Need

The new Tumwater Utility Hardship Assistance Program is a relief fund available to help qualified utility customers with past due water and sewer bills. The program is supported with voluntary donations from customers, businesses, and community members. It is administered by the Community Action Council, on behalf of the City of Tumwater.

Donate today, just a few extra dollars can make a difference. 

New! Online donations now available! Simply click the button below to donate with a Visa, MasterCard or Discover card.

Donate Now -button

Make a donation by adding a little extra to your next bill payment - just specify the amount on your payment stub and write one check. Or, write a separate check and send it in with a completed Utility Assistance Donation FormPDF file

Make checks payable to “City of Tumwater,” and mail to:

Tumwater City Hall
555 Israel Road SW
Tumwater, WA 98501

One hundred percent of donated funds are used to assist your neighbors in Tumwater.  Your donation may be tax deductible, please check with your tax adviser.

Donation Questions? Contact (360) 754-4133

Need Assistance?

Utility Hardship Assistance Program

The City of Tumwater Utility Hardship Assistance Program is available to Tumwater utility customers whose household income is less than 150% of the current Federal Poverty Level, and have experienced a recent hardship. Qualifying hardships may include divorce, job loss, major illness, foreclosure, or death of immediate family member, for examples.

Applicants cannot be a recipient of the City of Tumwater's Life-Line Program within the prior 12 months. 

This new program is administered by the Community Action Council of Lewis, Mason and Thurston Counties, on behalf of the City of Tumwater. For more information or to see if you qualify, please call to schedule an appointment. 

Community Action Council
3020 Willamette Drive NE
Lacey, WA  98516
Contact: (360) 438-1100 Option 5 (Energy Assistance)
Office Hours: M-Th 7:00AM to 5:30PM

The Community Action Council specializes in strengthening individuals and families to lessen the impacts of poverty. Browse to to find more ways they can help. 

The Tumwater Utility Hardship Program is one of many resources available to our community. We have gathered several other organizations that may provide assistance with water and other essential needs.

City of Tumwater Life-Line Program

Discounted utility rates (sewer, stormwater, and LOTT charges) are available to low income seniors (62 and over) and low income citizens with disabilities that qualify for the City of Tumwater’s Life-Line program.

Other community resources:

Community Resources PDF file

Community Services List - Thurston County PDF file

Crisis Clinic


Contact the Utility Billing customer service staff anytime at or by phone at (360) 754-4133, Monday through Friday, 8:00 a.m. - 5:00 p.m., except on holidays.