Utility Billing Information
The City of Tumwater Finance Department is responsible for billing residential and commercial customers for water, sewer (LOTT) and storm water services. Customers may sign up for new service, obtain account information or, discontinue services through this department.
Go Green, Go Paperless with eBills!
New! EBills are now available to Tumwater Property Owners and Commercial Business Accounts. This service is not available to Current Tenants at this time.
Simply Email Utility Billing with your name, service address, and account number.
When your request for Paperless Billing has been processed, you will receive an email confirmation that eBill service has been activated. Your monthly eBill will arrive by email as a PDF attachment on the next billing cycle.
- If you do not receive an email message to confirm your eBill request, please check your spam or junk mail folder.
- You may need to add firstname.lastname@example.org to your address book to receive eBills.
- If you do not receive an eBill by the 1st day of the month, contact the Utility Billing team for assistance.
Please remember, you are responsible for timely payment of all amounts due on your account. If payment is not processed or completed by the due date, the amount due will be treated in accordance with late payment policies.
Utility bills are generated during the last week of the month, and mailed on the last day of the month. Payments are due the 25th day of every month. Utility payments may not appear on your statement if they received after the 26th, but will be on the following month's statement and your online account.
Payments must be received by the due date in order to avoid a penalty fee.
Leak-Related Bill Adjustments
A one-time bill credit can be requested during the life of the utility account, for excess consumption used due to a leak. A leak adjustment must be requested by the owner. Documentation of the repair (receipts/invoices) must be submitted along with the leak adjustment request form. A maximum of three consecutive billing cycles may be adjusted, and compared to the same time period for the past 2 years. If consumption history is not available, additional time may be needed to establish an estimated consumption amount to use for the adjustment.
Low Income Seniors and Disability Discounted Rates
income citizens with disabilities whose water is separately metered.
Water quality, water pressure problems, help in locating leaks, reporting broken hydrants or leaking water mains?
Call the Public Works Department at (360) 754-4150 or submit an online form to Report a Public Works Problem.
New meter or service installations?
Contact the Community Development Department at (360) 754-4180.