Penalties

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Penalties

A penalty of $10.00 or 1% of the total bill, whichever is greater, will be assessed on the 26th of the month for non-payment. The $10 late fee includes $5.00 for water, $4.00 for sewer, and $1.00 for each storm water account.  

After 21 days of non-payment, a shut-off notice will be delivered to the service location and an additional penalty of $10.00 will be charged to the account. Failure to pay the account balance before the date indicated on the shut-off notice will result in disconnection of water service.  

Service Reinstatement

Once service has been disconnected by the City due to non-payment, you will be charged a reconnection fee of $30. The past due amount plus the $30 reconnection fee must be paid in full in order to reinstate services. If you made a payment on past due account via the City's website, please call (360) 754-4133 to reinstate your service.   

Returned Bank Payments

If your payment is returned to the City unpaid by the bank, repayment will be required in the form of cash, cashier’s check, or money order, along with a $30 returned check fee.  If your payment was made to avoid being shut-off, your service will be discontinued immediately. The original amount paid plus the $30 returned check fee must be paid in full in order to have the utility service reinstated.  

Questions?

Contact the Utility Billing Customer Service Staff at utilitybilling@ci.tumwater.wa.us or by phone at (360) 754-4133, Monday through Friday, 8:00 a.m. - 5:00 p.m., except holidays.